Returns
Claims:
Please inspect all orders for damage and/or errors immediately upon receipt. Report all discrepancies to Eckler’s Customer Service at 1-877-815-5799 within 5 days of receipt. No claims accepted after 5 days. Please hold all original boxes and packaging materials. For truck freight deliveries, please inspect packages at the time of delivery with the truck driver present and note any damages on the bill of lading.
Return Policy:
We believe in customer satisfaction and want you to be happy with your purchase. We also recognize that restoration projects take time and that purchases aren’t always used immediately after they’ve been purchased, which is why we offer both a risk-free and an extended return period. Details shown in the table below. Risk-free returns will be refunded in full and processed to the original form of payment. Extended returns are subject to a 25% restocking fee and will be refunded in the form of merchandise credit.
| Retail Customers | Wholesale Accounts | Members | ||||
| Return Period | Risk-Free | Extended | Risk-Free | Extended | Risk-Free | Extended |
| From Date of Purchase | 60 Days | 1 Year | 1 Year | 2 Year | 1 Year | 2 Years |
| Restocking Fee | No Fee | 25% Fee | No Fee | 25% Fee | No Fee | 25% Fee |
| Refund Type | Original Form of Payment | Original Form of Payment | Original Form of Payment | Original Form of Payment | Original Form of Payment | Original Form of Payment |
Parts must be in original packaging and in new, saleable condition. Special orders, custom products, personalized items, books, videos and clearance items are not returnable. Shipping charges are non-refundable except in cases where we made an error.
All returned merchandise is subject to inspection and approval prior to credit being issued. Any part that has been used, installed, handled packaged or shipped improperly by the customer, based on our discretion, is not eligible for return. (Note, it is the customer’s responsibility to check parts for correct fit before installation)
Processing a Return:
- Follow the detailed instructions on the back of your invoice for processing a return.
- Call Eckler’s Customer Service at (800)327-4868; press #2 to “make a return”. You will then be connected to a Tech to help you through the returns process.
Processing a Credit:
Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.
Core Returns:
All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged condition. Credit will not be applied until the part is received. Fluids must always be drained.